This is a special report
Pricing
Prices displayed for all the products on www.freshtohome.com exclude GST. The prices of all products mentioned at the time of ordering will be charged on the date of the delivery except for fresh food products. In case fresh food prices are higher or lower on the date of delivery, additional charges will be collected or refunded at the time of the delivery of the order.
Delivery and Handling Charges
FTF may impose delivery and handling fees and taxes from time to time.
FTF endeavors to fulfil orders on time, but the actual delivery time may differ from the delivery time stated at the time of placing the order. Delivery delays will be communicated by FTF.
Order Cancellation
A Customer can opt to cancel order within 1 hour for the order placed either online or by calling our customer service and receive refund of advance paid if any. This is not applicable for Express delivery orders since those are processed and shipped immediately. To avoid any damage claims after delivery, users are recommended to inspect the product seal before accepting the order.
FTF reserves the right to cancel any order at its discretion based on product availability or if it suspects any fraudulent transaction by a customer or breaches the terms & conditions of using the platform.
Return & Refunds
FTF believes in Centum Customer satisfaction and "no questions asked return and refund policy" for issues relating to quality or freshness of its supplies. Customer may request for a refund/replacement within 24 hours of delivery of the products in case of any quality issues.
The mode of refund shall be as determined by FTF from time to time, such as, credit to Freshcash, or to the original payment source. However, considering the order value and challenges to refund for cash on delivery orders in particular, the refunds will be applied to the subsequent purchases or credited to Customers Freshcash account.
Customer Acceptance
I hereby agree upon:
To pay extra cost claimed by FTF in the case of redelivery due to wrong name or address or any other wrong information provided while booking order.
To use the platform to transact for lawful purposes in compliance with all applicable laws and regulation.
To provide authentic and true information in all instances and authorize FTF to validate the information provided at any point to time and reject registration if any details are found to be untrue wholly or partly.
To access the services made available on the platform and to purchase the products offered at my own risk after using best and prudent judgement as a well-informed Customer.
That the delivery address provided is correct and proper in all respects.
That the product descriptions have been carefully checked before placing the order and agree to be bound by the terms and conditions of sale.
That there may be excess / short quantity when ordering a cut SKU of a particular product. For example, the Steak version of a particular fish may have some variance in the final weight, given the fact it is hard to cut a fish in to an exact weight without damaging the shape of the Steak piece. In such instances, I agree to pay the difference amount at the time of delivery or adjust excess payment against next order.
Obligations of Visitor / Customer